Terms and conditions, Booking Experiences, Gift Vouchers and Courses

Torre Outdoor Adventure Pty Ltd is a company that provides adventures to the public and nationally recognised training courses.

Bookings Experiences

Torre Outdoor Adventure Pty Ltd trading as Adventures around Brisbane Bookings :: Terms, Conditions & Acknowledgement of Risk

1. Bookings made through Torre Outdoor Adventure PTY LTD are non-refundable in whole or in part however they are fully flexible and may in most cases be exchanged to be used towards another adventure.
2. Changing your booking at any time will incur a $25 per person administration fee plus any relevant facility fees and must be done a minimum of 10 working days prior to the experience. If you make cancellations or changes inside this time frame, you may lose your voucher completely if we are unable to fill your space on the day.
3. Bookings may also be transferred to another person, no fee will apply provided the person replaces the originally booked person on the same experience date if a booking has already been confirmed.  If no booking has yet been made and the voucher is still valid we require written notification of the transfer of the voucher and it will incur a $10 per person administration fee, such changes to your booking require a minimum of 7 working days notice.
4. A $25 fee will apply to any credit card chargebacks. 
5. If you fail to show at the booked time, or on the booked day, of your adventure we cannot offer a refund or credit. 
6. Experience session lengths are approximate and are given as a guide to the total time you will be at the venue. Unless otherwise stated, you will normally take your turn with other customers and there may be waiting time involved. Any itinerary provided to you is indicative only and the order of events may change.
   All activities unless otherwise stated are suitable for ages 12 years and older.
7. All experiences are offered subject to availability. Bookings should be made at least 2 weeks in advance.
8. If you would like to book during peak times (such as weekends or holidays), you should book further in advance. Bookings are not finalised until you have received the email entitled "Booking Confirmation" and payment for the booking has been received. Please be advised that some experiences display availability dates on the website. These dates are guidelines only and are subject to change. We suggest if you plan to purchase a voucher for a date listed at short notice, you contact us to ensure there is still availability before completing the transaction.
9. The Participant acknowledges and agrees that, upon booking an adventure through Torre Outdoor Adventure PTY LTD, they shall sign an Acknowledgement of Risk, wherein the Participant releases Torre Outdoor Adventure PTY LTD from any liability with respect to any injuries, loss or damages which may be sustained by the Participant in the course of undertaking any adventure, whether dangerous, hazardous or otherwise. If you are under the age of 18, you are required to have a parent or guardian sign the Acknowledgement of Risk on your behalf and present at the experience. 
10. The Participant unconditionally agrees to fully indemnify Torre Outdoor Adventure PTY LTD and all its servants, agent's, clients and employees against any injury, damage or accident that may be sustained by the Participant, whilst participating in adventures booked through Torre Outdoor Adventure PTY LTD or the Entities and Groups who offer various services to Torre Outdoor Adventure PTY LTD and also including adventures won as prizes. 
11. The Participant warrants that he/she does not suffer from any Medical Condition and/or incapacity which may impair the Participants ability to participate in Torre Outdoor Adventure PTY LTD's adventures and further, that the Participant does not suffer from any Heart Condition, Epilepsy or other Medical Condition which may result in the Participant potentially placing himself/herself in a position of risk, by undertaking adventures booked through Torre Outdoor Adventure PTY LTD.
12. Torre Outdoor Adventure PTY LTD and its adventure operators reserve the right to cancel an adventure at any time in the event of adverse weather conditions, equipment failure or other reasonable and unforeseen circumstances. In such an event, an alternative date will be arranged with the Participant. No refund will be available.  Torre Outdoor Adventure will not refund any travel, accomodation or other expenses if an experience is cancelled. If there are any weather concerns on the day of the actvity we suggest you call on the morning of the activtiy.
13. Certain adventures require minimum participant numbers for the adventure to take place. If minimum numbers are not met, Torre Outdoor Adventure PTY LTD or its adventure operator will contact you to arrange an alternative date. 
14. Torre Outdoor Adventure PTY LTD will not be responsible for any loss, injury or damage incurred or suffered by the participant during the adventure. 
15. In the event the adventure is cancelled or postponed for any reason, the participant agrees to reschedule another date or, where possible, exchange for another Adventures around Brisbane adventure. Bookings made through Torre Outdoor Adventure PTY LTD are non-refundable in whole or in part. 
16. The Participant pledges that no legal action will be initiated by it against Torre Outdoor Adenture PTY LTD, its clients, its agents, employees, instructors, and/or personnel, due to any accident or injury sustained during the course of undertaking an adventure booked through Torre Outdoor Adventure PTY LTD.
17. The photographs used on our websites and within our catalogues to illustrate single or multi-location experiences are used as an indication only of the machines, vehicles, craft, venues and animals you will experience.
18. We try to ensure that our promotional information is accurate and up-to-date. However, the content or format of some experiences may change slightly from time to time. When the booking is made we will provide the final details about each experience and will notify you of any subsequent changes . Your participation in each experience is conditional upon your acceptance our terms and conditions at the time your booking is confirmed.
19. It is your responsibility to ensure you enter your email address and other contact details correctly when you complete the experience booking process on the Adventures around Brisbane website. Failure to do so may result in loss or incorrect delivery of the email confirmation of your experience. As the experience provider will be expecting you, you may end up forfeiting your voucher.
20. If bookings are confirmed by post they are done so via Australia Post standard post only. It is your reponsibility to ensure that delivery details are entered correctly at the time of booking, the delivery location is secure and sufficient time is allowed for delivey by standard post. We accept no responsibility for loss, damage or delay as a result of using Australia Post services.
21. In the event that a booking advice is lost, damaged or delayed in the post please contact us immediately. Upon proof of purchase- booking number, email address or purchaser's name a replacement will be sent at no cost via email only. Please note this only applies to activities that have not yet taken place.

Gift Vouchers

Torre Outdoor Adventure Pty Ltd trading as Adventures around Brisbane

Gift Vouchers :: Terms & Conditions

Validity
Adventure specific vouchers are valid for 6 months from the date of purchase. Flexi vouchers with a dollar value are valid for 12 months from the date of purchase.

Redemption
To redeem your Torre Outdoor Adventure PTY LTD Voucher, please complete a Booking/Order Form on our website adventuresaroundbrisbane.com.au. We prefer if you give us two weeks notice when booking an adventure.  A calendar of available dates for your adventure is located under 'calendar' on the  website and the booking page for your adventure.

• It is the Voucher holder's responsibility to ensure the voucher is redeemed before the expiry date of their voucher. Vouchers are not redeemable for cash and cannot be redeemed to purchase another Voucher.  
• A $25 fee will apply to any credit card chargebacks. 
• All Gift Vouchers once redeemed are subject to all booking conditions listed above in Bookings Experiences.

Extending the expiry date
We understand that things do pop up, or time can pass you by.  If you forget to redeem your voucher there are some options to extend the value of your voucher.

Not Expired - Extension Required
If your voucher hasn't expired, we can extend your voucher for an additional 3 months for an administration fee of $25.  An extension can only be made once.

Voucher Expired - within 30 days of expiry
If your voucher has been expired for 30 days or less we can reactivate your voucher for a fee of $50 for one month from the expiry date.

Voucher Expired - 31 days or more past expiry
If your voucher has been expired for 31 days or more the voucher cannot be extended under any circumstances.

Transferring your voucher to someone else
You can transfer your voucher to another person. Please call Adventures around Brisbane and request a Transfer Form to be sent to you, as we need written consent.
 
Flexibility
The value of your Voucher is fully flexible, and is transferable towards any Torre Outdoor Adventure PTY LTD product. All vouchers are exchangeable for other experiences. If you exchange  or redeem your voucher for an experience of lesser value, any remaining balance will be held in credit and subject to the same expiry date as the original voucher. If you exchange for an experience of higher value, you will be required and prompted to pay the difference
 
Discontinuing an item purchased
Torre Outdoor Adventure PTY LTD reserves the right to discontinue the sale of any adventure purchased on a Voucher, but agrees to replace the item discontinued with any other adventure to the same value or refund the purchase amount in full.

Refunds
Torre Outdoor Adventure PTY LTD vouchers are non-refundable.
 
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations or are not accepted by some email programs.

If you do not recieve your voucher via email shortly after completing your purahase please advise us ASAP and provide us with an alternative email address.

If Gift Vouchers are sent by post they are done so via Australia Post standard post only. It is your reponsibility to ensure that delivery details are entered correctly at the time of booking, the delivery location is secure and sufficient time is allowed for delivey by standard post. We accept no responsibility for loss, damage or delay as a result of using Australia Post services.

Lost Vouchers
In the event that a Gift Voucher is lost, damaged or delayed in the post please contact us immediately. Upon proof of purchase- booking number, email address or purchaser's name a replacement will be sent at no cost via email only. Please note this only applies to vouchers where no booking has yet been made and the voucher has not expired.

OTHER INFORMATION
We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate of 10% in Australia.

The Adventures around Brisbane website is owned and operated by Torre Outdoor Adventure Pty Ltd (ABN 95 124 175 659 ) and ACN 124 175 659 herein referred to as "Torre Outdoor Adventure" or "Adventures around Brisbane". We reserve the right to change these terms and conditions without notice.

COURSES

PACI Course Terms and Conditions

All courses booked through Torre Outdoor Adventure are subject to all terms and conditions for Bookings Experiences listed above and all terms and conditions stipulated by PACI listed below.

BOOKING INFORMATION:
PACI instructors operate in different regions of Australia and have different business structures and operating costs. Contact you local climbing instructor for specific details about enrolment onto a course and the terms and conditions of payment. In general, you will need to make a minimum booking deposit to confirm your intention to enrol on a course. You will also be required to undertake some home study including practising tying selected knots prior to course commencement.
Refund policy:
There are no refunds given for trainees who voluntarily withdraw from an activity/course or who do not achieve the required level of performance within the stipulated time frame.

Last minute cancellations (ie within 24 hrs) incur a 100% penalty fee (ie 100% of the course fee) because we would already have booked training staff, and set aside specific dates in which to provide the training. Fees are based on a specific time-frame in which the course will be completed. Trainees who do not reach the required level of competency within the specified time-frame will require additional training. If additional training is deemed necessary (eg an extra day) and is requested,  additional charges apply.

For group bookings, all trainees must start and finish their training at the same time as one group. If the group is split and individuals cannot complete their training together within the specified course time frame, additional charges will apply since the instructor will need to be personally present to complete individual training and assessments over different days.

For group booking discounts to apply, payment must be received as a lump sum – and only one tax invoice will be supplied. All participants must start and finish all of their training/activity together as one group.

Grievance policy:

If a trainee has a genuine grievance, he/she should discuss the problem with the course instructor so a solution can be determined and applied. If there are any disputes, the course instructor will try to resolve the problem by working towards a mutually agreeable solution. It is PACI policy to ensure that clients are completely satisfied with the professionalism of training staff, course content, and relevancy of the training and assessment.

If an immediate solution cannot be found, the disputing parties should implement the following procedure:

• Stage 1. Should the grievance not be resolved, the student should approach the Director/Owner of the facility and give verbal details of the grievance. The Director/Owner will, within one working day, respond verbally to the grievance and endeavour to satisfy the requirements of the student.
• Stage 2. Should the grievance not be resolved, the Director/Owner shall, within one week, call a meeting of all parties involved to discuss the matter. The aim of the meeting will be to clarify all issues and reach a consensus on a satisfactory resolution of the problems as perceived by all parties. An agreed timetable will be drawn up to define time scales of actions required. Minutes will be taken and copied to all present.
• Stage 3. Should the grievance not be resolved within one week of the meeting referred to in stage 2, the matter will be referred to the external grievance procedure as provided by the Queensland Education ombudsmen or another appropriate authority.
• Stage 4. If a solution cannot be found in stage 3 and relations further breakdown, the disputing parties can then refer the matter for alternative dispute resolution (ADR) or contact the State Training Authority.

Language, Literacy and Numeracy Policy (LLN):
Since all training and assessment typically takes place at height, the ability to quickly and correctly respond to spoken instructions is crucial to the safety of an individual and of the group as a whole. The following requirements apply:

1. All courses are taught in the English language.
2. Trainees must be able to speak, and understand the English language. This requirement is stipulated on the grounds of safety at height. If the instructor needs to issue immediate and urgent instructions to avert or prevent a catastrophic disaster, comprehension and understanding of the spoken English language is crucial to health and safety.
3. Instructions may be given quickly under stressful conditions. Accurate and quick response to such instructions is crucial.
4. Trainees are expected to complete a series of written exam papers. The exams are printed in the English language. Those trainees, who cannot read, may request to have the questions read to them out loud by the course instructor.
5. Trainees who are undertaking higher-education training such as leadership and/or instructor-level training are expected to be able to read and interpret technical documents such as Australian Standards (eg AS 1891) published by Standards Australia & OH&S legislation published by the Government.
   Individuals with leadership responsibilities will owe a legal duty of care to those under their charge.
6. All trainees are expected to be able to perform simple calculations using whole numbers (such as the school multiplication tables eg 6x6 = 36). A calculator may be used where fractions or decimals are involved. Higher education trainees such as those individuals undertaking leadership and/or instructor training are expected to be able to use simple equations to find solutions to mathematical problems. Such calculations are necessary for determining a WLL (ie safe working load) and/or maximum predicted loading on an anchor system that is used in a rope suspension system.
7. All leadership-level trainees will be expected to understand questions asked by others and respond in English that is reasonably clear  and of sufficient content to satisfy the original question asked. The vocational outcomes require trainees to be effective communicators.